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Help Center

Shopitm Help Center - Support

ORDERING

how secure is my personal information ?

What if I typed the wrong Email address ?

Are there any exchange rates ?

What payment methods do you accept?

How secure is my online order?

How do i change or cancel my order?

How do I set my shipping address?

Can I change My Shipping address after placing an order?

How Long Does Shipping Takes?

How do i track my order?

What do i do if i have missing items in my order?

I've send you an email, when will you reply?

Shipping & Customs

How Long does shipping take?

Where is my order? how can i track my order?

Do you ship products to My country?

How are My Items shipped?

Where are you shipping from?

what time are deliveries usually made?

wha happens if i'm not at home during Delivery?

Do i have to pay for customs, Duties, Or Import Taxes?

I input the wrong Shipping Address, What Do i Do?

Can I change My Billing Address?

RETURNS & REFUNDS

Can i get a refund if i'm unhappy with my purchase?

Can i cancel my order after it is placed?

Can i return my product and exchange it for another product?

ORDER CHANGES

What if i have changed my mind about my order?

Can i change my order after it has been placed?

DAMAGED ITEMS & ORDER ISSUES

My item arrived damaged, what do i do?

The wrong Item Arrived, what can i do?

only part of my order arrived, where is the rest of my order?